Citrix Online Audio: Privacy Policy

Last updated: February 23, 2009

HiDef Conferencing and related services are operated by Citrix Online Audio, LLC. We know that you care about your privacy and want you to understand how we may collect, use and disclose information we learn from you during your use of hidefconferencing.com and any other direct-to-consumer web sites or services operated by Citrix Online Audio (collectively the "Citrix Online Audio Services"). This notice tells you what information we collect, steps we take to protect and secure it, how we use and share the information, and finally, how you can access that information or contact us with questions or concerns when you use hidefconferencing.com and the Citrix Online Audio Services.

Personal Information We Collect
Citrix Online Audio collects personal information that you provide when you register with us and/or use the Citrix Online Audio Services. Personal information means any information that may be used to identify an individual including, but not limited to, information such as your name, address, telephone number, and e-mail address. The type and amount of Personal information collected by Citrix Online Audio will vary depending on how you use the Citrix Online Audio Service. Personal information ASG may collect through your voluntary submissions include: Email address, Skype Name and Billing Information including address and phone numbers.

Aggregate Information
Citrix Online Audio may aggregate your personal information with information from other users (without personally identifying you) and share it with our business partners or others. Aggregated information is not personal information subject to limits of this policy.


Credit Card Information and Related Call Details
Citrix Online Audio may also collect personal information about your transactions with us and with some of our business partners. This information might include information necessary to process payments due to us from you such as your credit card number. Citrix Online Audio automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. Similarly, Citrix Online Audio also automatically receives and records information when you use the Citrix Online Audio Service, including Caller-ID information and Skype ID. Citrix Online Audio may record your conferences using the Citrix Online Audio Service, but will only use it to provide a record of the conference to parties selected by the host or moderator of a conference.


How We Use IP Address Information
Citrix Online Audio may occasionally obtain IP addresses from users depending upon how you access our web site. IP addresses are not personal information. IP addresses, browser and session information may be used for various purposes, including to: diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; estimate the total number of users visiting Citrix Online Audio's sites from specific geographical regions; monitor and prevent fraud and abuse.


How We Use Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set, however, if you configure your browser to reject cookies, you may not be able to use Citrix Online Audio's products or services that require you to "sign in" and you may not be able to take full advantage of all offerings on the Citrix Online Audio site. Citrix Online Audio uses its own cookies for a number of purposes, including to: Keep track of preferences you specify while you are using Citrix Online Audio services. Estimate and report our total audience size and traffic. Conduct research to improve Citrix Online Audio Services. This research is used to gauge the effectiveness and traffic on our site, and we do not correlate this information with the personal information of individual users.

How We Use, Share and May Disclose Information We Collect:
Citrix Online Audio does not share personal information we learn about you from your use of the Citrix Online Audio Service or this web site with others except as described in this policy. We do not share your information with unrelated third parties for their direct marketing purposes.

Citrix Online Audio and Affiliates When you provide personal information by using the Citrix Online Audio Service you are sharing your personal information with Citrix Online Audio and its divisions or subsidiaries, organizations that may hold a majority interest in Citrix Online Audio and their divisions or subsidiaries. The use of your personal information by these organizations is subject to this policy. Completing Transactions Citrix Online Audio may use your personal information where it is necessary for us to complete a transaction, to operate or improve Citrix Online Audio and related products and services, to do something that you have asked us to do, or tell you of products and services that we think may be of interest. Communicating With You Citrix Online Audio may use your email address to contact you with email messages about the Service or our offerings. Where you are contacted with an offer or service based on information you have shared with Citrix Online Audio, we will do our best to provide you with an opportunity to opt-out of receiving such further communications at the time you are contacted. When you use the Citrix Online Audio service, your Skype ID or Caller-ID information may be seen by the host of the conference and used to provide a record of the conference. When you participate in a conference on Citrix Online Audio, you have the ability to make statements which may include personally identifiable information about yourself; consequently, you should understand that if you state personal information in a conference we cannot be held responsible for the use of any information stated in a conference.

Citrix Online Audio Does Or May Share Personally Identifiable Information About You Under The Following Circumstances:

Vendors and Suppliers In the course of operating our business it may be necessary or appropriate for us to provide access to your personal information to others such as our service providers, contractors and select vendors so that we can operate the Service and our business. Where practical, we seek to obtain confidentiality agreements that are consistent with this policy and that limit others' use or disclosure of the information you have shared. Merger, Sale or Reorganization As we continue to develop our business, we might also sell all or part of our business. In such transactions, personally identifiable information you have shared with us is generally one of the business assets that may be transferred. The transferred personally identifiable information will remain subject to the promises made in this privacy policy or subsequent policies to which you have consented. Legal Process or to Protect Rights Except as otherwise disclosed, Citrix Online Audio does not share personal information with third parties unless doing so is appropriate to carry out a users request or it reasonably believes that doing so is legally required or is in Citrix Online Audio's interest to protect its property or other legal rights or the rights or property of others. Children Consistent with the federal Children's Online Privacy Protection Act of 1998 (COPPA) Citrix Online Audio does not knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to Citrix Online Audio through this web site or Citrix Online Audio Services represents that they are 13 years of age or older. Citrix Online Audio does not direct its services or site at children. User Access and Objections to Processing of Personal Information Users have access to their personal information and may update their information on the website. If you wish to be provided with a copy of all the personal information which Citrix Online Audio holds about you, please contact Citrix Online Audio see section "Contacting Citrix Online Audio" below. Citrix Online Audio will make reasonable efforts to accommodate your requests. In some instances, honoring your requests may interfere with or preclude your ability to use the Citrix Online Audio Service or may require us to terminate our relationship with you. If you object to any sharing of your personal information that may be permitted under this policy, you may do so by writing to the Citrix Online Audio Privacy Officer, at the address in the section below, "Contacting Citrix Online Audio". International Visitors and Customers This web site is hosted in the United States and is intended for United States visitors. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to: the use of your personal data for the purposes identified above in accordance with this Privacy Policy; and the transfer of your personal data to the United States as indicated above.

Security
While Citrix Online Audio does take steps to ensure that your personal data is protected against unauthorized or unlawful use and accidental loss or damage, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. If Citrix Online Audio learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this web site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Citrix Online Audio may post a notice on our web site if a security breach occurs. If this happens, you will need a web browser enabling you to view the hidefconferencing.com web site. Citrix Online Audio may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at HiDefSupport@citrixonline.com.

Changes and Updates
We may occasionally update this Privacy Policy. When we do, we will also revise the last updated date on the Privacy Policy. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect. Your continued use of the Citrix Online Audio Service or hidefconferencing.com constitutes your agreement to this Privacy Policy and any updates.

Contacting Citrix Online Audio
If you have a privacy concern regarding Citrix Online Audio, or this policy, and if you cannot satisfactorily resolve it through the use of this web site, you should then write to us by email to HiDefSupport@citrixonline.com. Postal Mail Address: Citrix Online Audio, 499 Washington Boulevard, Suite 1401, Jersey City, NJ 07310, USA